Privacy Policy

Lend the Label Privacy Policy

Introduction

At Lend the Label Designer Dress Hire New Zealand, protecting your privacy and personal information is one of our top priorities. This Privacy Policy applies to all users of our website (www.lendthelabel.co.nz) and outlines how we collect, use, store, and protect your data in line with industry standards for secure online shopping and dress rentals in NZ.

If you have questions regarding this policy, please contact us at nicola@lendthelabel.co.nz.

Collection of Information

To provide you with the best possible experience when booking your designer dress rental online, Lend the Label may collect personal details including:

  • Name, email address, and contact information

  • Delivery address for postage and returns

  • Payment information (processed securely)

  • Communication history (emails, enquiries, support)

We collect information through direct correspondence via our website, phone, email, or in-person contact.

How We Use Your Information

Your information is used to:

  • Process and fulfil dress rental orders

  • Provide customer service and booking confirmations

  • Handle payments securely via Shopify Payments and eWAY

  • Send service updates and important rental information

  • Share exclusive offers or promotions (you may opt out at any time)

We do not sell, rent, or share personal information with unrelated third parties.

Storage & Security of Information

Lend the Label follows industry-standard online security practices to protect your data:

  • All sensitive data is encrypted using SSL (Secure Socket Layer) technology

  • Credit card details are processed securely via eWAY Payment Gateway and never permanently stored

  • All transactions are completed through bank-grade encrypted servers

If you have any concerns regarding security, please contact nicola@lendthelabel.co.nz.

Access & Updates

You can request access, corrections, or deletion of your personal information at any time by contacting nicola@lendthelabel.co.nz.

Orders & Payments

When booking a designer dress hire in NZ, we may require billing details, contact information, and delivery addresses to complete your order. This information is only used to:

  • Process secure payments

  • Deliver your booked dress

  • Contact you in case of order issues

Payments are fully automated and securely processed via eWAY and Shopify Payments.

Communications

Lend the Label may send essential service emails, booking confirmations, and account details. We may also send occasional promotions or new collection announcements. You can unsubscribe from promotional emails at any time.

Third Parties

We may use trusted third-party services (such as couriers, payment processors, and IT providers) to support our operations. These partners are only given access to the data necessary to perform their services and are prohibited from using your information for other purposes.

Legal Compliance

We may disclose personal information if required by law, court order, or to protect our legal rights.

Links

Our website may contain links to external sites. Please note that these websites are not covered by our Privacy Policy.

Changes to Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website so you remain informed about how your data is collected and used.

Security Policy

All online payments on Lend the Label are processed via eWAY Payment Gateway, ensuring a safe and secure payment process:

  • Automated transactions with immediate confirmation

  • Full encryption with 128-bit SSL

  • Credit card details are never visible to Lend the Label or stored permanently

  • Transactions are processed directly to our merchant account, keeping your funds secure